Customer Privacy notice
At Rochford Financial Services we respect your privacy and the confidentiality of your personal information.
Rochford Financial Services is a financial advice company. We are an appointed representative (AR) of Quilter Financial Services Limited who are part of the Old Mutual Wealth Group. For further details on the companies in our group, please click here: https://www.quilterfscom.
What data do we collect and why? We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice we need to collect sensitive information, such as information about your health. To do this, we will ask for your consent.
We will always keep your datasafe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent.
Find out more
Our Privacy Notice, holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to: The Office of Data Protection,
Quilter Financial ServicesLimited,
If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:
Quilter Complaints Department
Newcastle upon Tyne
Tel: 0191 241 0700